Come Clean When There is a Problem

A few weeks ago, our son had some friends sleep over.  That night, I was in a deep sleep.  Our son came in our room.  I faintly heard him whisper, “Dad…Dad…”  I finally heard him and I screamed like a little kid on his first real roller coaster ride.  The following conversation ensued:

Me: “What the $#** are you doing?”

Son: “I need you.”

Me (I looked at the clock.  It was 1:47 AM.):  “It’s 2 in the $&*(#)_  morning.  What could you possibly need?”

Son: “I need you.” 

Me: “What do you need?”

Son: “No one is hurt.  The police are here.  The kids that slept over snuck out and got caught.  They can’t get reach their parents and they want to talk to you.”

We went downstairs and talked to the police officer.  The three teenage boys contacted a girl and snuck out to go hang out with her and her friends.  They got caught.  Fortunately, none of them had any illicit substances and the officer said they were respectful.  He said, “In a situation like this when it is the first time, we let the parents handle it.”  I know the parents of these young men and his assessment of what a worse punishment would be, a ticket or dealing with mom and dad, was spot on. 

The three young men apologized profusely and “owned” their mistake.  They did not give us any excuses. 

As we all deal with supply chain, shipping, and people issues, it is best to treat your suppliers and customers the same way.  Come clean with what you know.  Don’t sugar coat it.  People understand challenges and mistakes as long as you are honest with them. 

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